FAQ

F: What is Nebula Zendo?
A: Nebula Zendo is a mindful design brand inspired by Taoist philosophy and cosmic harmony. We create jewelry and home pieces that help you reconnect with your inner calm and the universe within.

F: Where do you ship from?
A: We ship directly from our main fulfillment centers in Asia, using reliable international logistics partners.

F: How long does shipping take?
A: For U.S. customers, most orders arrive within 7–15 business days. Shipping time may vary depending on customs clearance and seasonal volume.

F: Do you offer tracking information?
A: Yes. Once your order ships, you will receive a tracking number via email within 2–5 business days.

F: What materials do you use in your jewelry?
A: Our pieces use natural stones such as obsidian, sterling silver, and premium stainless steel. Each item is crafted to preserve the purity and energy of the materials.

F: Are your stones genuine?
A: Yes. We work with verified gemstone suppliers and inspect each stone for quality and authenticity.

F: Do the items have spiritual meaning?
A: Many of our pieces are inspired by Taoist concepts such as “Wu Wei”, balance, and the relationship between humans and the cosmos. While symbolic, they are not religious items.

F: Can I return or exchange my order?
A: Yes. We offer a 30-day return policy for unused items in their original condition. Please refer to our Return Policy page for details.

F: What if my item arrives damaged?
A: If your item arrives broken or defective, contact us within 48 hours with photos and we will replace it free of charge.

F: How can I contact customer service?
A: You can reach us anytime at: 📩 support@nebula-zendo.com. We typically respond within 24 hours.

F: Do you offer gift packaging?
A: Yes. Many items include elegant packaging suitable for gifting. Premium gift boxes are available in our store.

F: Can I change or cancel my order?
A: Orders can be modified or canceled within 12 hours after placement. After this time, processing has already begun.